Help Center

We're here to help! Whether you have a question about your order, shipping, returns, or our products, we've got you covered.

If you can't find the answer you're looking for, our Customer Care team is always happy to assist.

Email: herslynk@gmail.com

Response Time: Within 24–48 business hours

Frequently Asked Questions

Orders

Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.

I entered the wrong shipping address. What should I do?

Please contact us immediately. If your order hasn't shipped, we'll update your address. Once an order has been dispatched, we may not be able to make changes.

Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.

My package says delivered, but I haven't received it.

Please check with household members, neighbours, or your local courier. If you still can't locate your package, contact us and we'll help investigate.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, please contact our support team within 30 days of receiving your order.

When will I receive my refund?

Approved refunds are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Product

How do I use Herslynk™ Dab & Go Hair Concealer?

Choose the shade closest to your natural hair colour. Gently dab the applicator onto grey roots or thinning areas and blend until you achieve a natural-looking finish.

Does it only cover grey hair?

No. Herslynk™ is designed to help conceal grey roots, thinning hair, visible scalp, sparse areas, and widening part lines for the appearance of fuller-looking hair.

Which shade should I choose?

Choose the shade that most closely matches your natural hair colour. If you're between shades, selecting the darker shade often provides the most natural-looking coverage.

Can I use it every day?

Yes. Herslynk™ is designed for quick, everyday touch-ups whenever you want to refresh your look.

Still Need Help?

Our Customer Care team is committed to providing prompt, friendly support.

Email us: herslynk@gmail.com

We aim to respond to all enquiries within 24–48 business hours.